Microsoft has been among the leaders in the AI race and has unveiled several AI products in the past year, and from investing heavily in OpenAI to unveiling its all-new AI-powered Bing AI laptops, the company is going all out when it comes to emerging technology. And now, according to the latest reports, Microsoft is planning to bring an AI-powered chatbot to the Xbox gaming console, according to indiatoday.
According to a report by The Verge, Microsoft is preparing to change the way customer support for Xbox devices works as the company plans to introduce an AI-powered chatbot. This virtual assistant, called Xbox Support Virtual Agent, is designed to improve the support experience by providing quick and efficient responses. For user inquiries.
Citing sources familiar with Microsoft's plans, The Verge reported that the chatbot, equipped with natural language processing capabilities, is currently undergoing testing, and is described as an “embodied AI personality” that activates when interacting with users, providing more personalized interaction. Automated chat with Microsoft's comprehensive support documentation for the Xbox network and ecosystem, ensuring accurate and helpful responses to a wide range of inquiries.
Haiyan Zhang, general manager of Gaming AI at Xbox, confirmed the existence of the chatbot, highlighting its ability to streamline support tasks. “We are testing a virtual Xbox support agent, which is an internal prototype of an animated character that can query topics,” Zhang told The Verge. Xbox support by voice or text.
The Xbox Support Virtual Agent is intended to meet various customer support needs, from troubleshooting hardware issues to helping with subscription management, and may also facilitate game refunds directly through the Microsoft Support website.
Meanwhile, Microsoft is accelerating its efforts in the field of artificial intelligence, and recently, the technology giant developed an entirely new AI division to focus more on generative AI. Interestingly, the Satya Nadella-led company has appointed Mustafa Suleiman, Google DeepMind co-founder to lead new AI division Suleiman, who previously served as head of DeepMind's applied AI division, shared the news on his X handle.
He wrote that he is excited to join Microsoft to lead its AI division and that several employees at his startup InflectionAI, including co-founder Karen Simonyan, will also be joining the team. He added that Inflection AI will have a new CEO and that he has had an amazing journey with the startup. .
Meanwhile, Microsoft CEO Satya Nadella also welcomed Solomon via a post on X, with the CEO writing that he is "thrilled to be leading Microsoft AI."